Effective Date: July 31, 2024
At Frsh Pluk, we are committed to delivering your orders in a timely and efficient manner. Please read our Shipping and Delivery Policy carefully to understand our practices.
- Shipping Destinations
We currently ship to addresses within India. We are working on expanding our delivery network and will update our customers when we begin shipping to additional locations.
- Shipping Charges
Standard Shipping: Shipping charges are calculated based on the weight of your order and your delivery location. The total shipping cost will be displayed at checkout.
Free Shipping: We offer free shipping on orders above a certain value, which will be specified on our website.
- Delivery Timeframes
Standard Delivery: Orders are typically delivered within 3-7 business days from the date of dispatch, depending on your location.
Express Delivery: We offer express delivery options at an additional cost. Express orders are typically delivered within 1-3 business days from the date of dispatch.
Processing Time: Please allow 1-2 business days for order processing before your order is dispatched.
- Order Tracking
Once your order is shipped, you will receive an email with the tracking information. You can use this information to track your order on our delivery partner’s website.
- Delivery Issues
Incorrect Address: Please ensure that you provide the correct shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.
Failed Delivery Attempts: Our delivery partners will make two attempts to deliver your order. If the delivery is not successful after two attempts, the order will be returned to us. Additional shipping charges may apply for reshipment.
Delayed Delivery: While we strive to deliver your order within the specified timeframe, delays can occur due to unforeseen circumstances such as weather conditions, strikes, or logistical issues. We will do our best to keep you informed of any delays.
- Damaged or Missing Items
If your order arrives damaged or with items missing, please contact us within 24 hours of receiving your order at frshplukretail@gmail.com or +91 9567928882. Provide your order number and details of the issue. We will work with you to resolve the problem promptly, which may include providing a replacement or issuing a refund.
- Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us:
Frsh Pluk Retail Pvt Ltd.
WeWork Enam Sambhav BKC,
Mumbai, Maharashtra 400051
Email: frshplukretail@gmail.com
Phone: +91 9567928882